Who pays the customs/duty fees on international shipping?

It is the customer’s responsibility to pay any fees or rates charged by Border Services Agencies for international shipping. At checkout, we will always show you the expected amount of duty fees and/or taxes before you purchase. If you refuse to accept your package at customs due to duty fees, HANAH is not responsible for refunding that order or reshipping the order via another carrier. The package will be abandoned at customs. If you would like a refund on your order, you are responsible for paying the duty fees to ship the package back to HANAH. Once the package is received at our warehouse, you will be credited for the cost of your order minus the original shipping charge and minus the duty charge to send the package back to us (if you have not paid the customs charge in advance).



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