We charge your card when you place your order. For subscription orders, we’ll send an email 3 days prior to charging your account (in case you need to skip, change, or delay your order). Please add one@hanahlife.com to your contacts list to ensure HANAH emails are not diverted to your spam or junk folder.

We accept Visa, MasterCard, American Express and Discover cards, Apple Pay, PayPal, Google Pay, JCB, and Diners Club.

Please email one@hanahlife.com and we will be happy to help you. In order to best assist you, please include your name, order number, a brief explanation of the issue, and photos of the damaged item(s) if possible.

We love all our products and we think you will too. But in the event you are ever dissatisfied with one of our products, you can receive a full refund up to 30 days after your purchase (minus return shipping charges). All refunds are applied to the original method of payment. To return an item or if you have any questions, please contact Customer Service: one@hanahlife.com. In order to best assist you, please include your name, order number and the name of the product you’d like to return. Please ensure you double check your shipping information when placing your order, we are not responsible for any damage or loss that results from incorrect information.

Email us at one@hanahlife.com and we can work with you on a larger order. Thanks for thinking of us for your organization!

First, find the product you’d like to have regularly delivered to your doorstep and select the "subscribe and save" option. Second, decide and select how frequently you'd like to receive your order (frequency can be adjusted at any time). Finally, enter your shipping and billing information – and voila! – you've just made a smart choice regarding your daily health. You can easily delay or skip any shipment, change your address, or modify your order in your account. We'll send you an email 3 days before each order ships (in case you need to make any changes), and then we'll send a follow-up email with your tracking link once the order leaves our fulfillment center. Please contact our Customer Service at one@hanahlife.com if you need help.

Follow these steps to manage your subscription:

1. Log into your account with the email used to create your subscription

2. Once logged in, you can view your subscription products and follow any of the displayed management options.

If you need assistance managing your subscription, please reach out to us at one@hanahlife.com

Follow these steps to skip an upcoming order:

1. Log into your account with the email used to create your subscription

2. At the bottom of your subscription summary, click "Skip"

2. Confirm your selection in the pop-up window.

Follow these steps to update your subscription frequency:

1. Log into your account with the email used to create your subscription

2. Click "Edit Frequency" at the bottom of your subscription summary

3. Choose your desired frequency from the drop down menu

4. Be sure that your next upcoming charge date is satisfactory. This can be edited by clicking your desired next charge date from the calendar.

3. Confirm your changes by clicking "Apply"

• In most cases, the account creation was never completed. Please visit account registration page and complete the account creation process using the email address associated with your HANAH orders. Once the account is created, your current and past order information will become available. Please contact our Customer Service at one@hanahlife.com if you need help.

If you find yourself with too much product, you can skip your next order or change your next order date to allow yourself time to use your current stock. You can make these adjustments in your account up to 48 hours before your next ship date. Once logged into your account, click on the "Manage Subscriptions" link and then the “Delivery schedule” link. Navigate to your upcoming order, and click “skip.” Alternatively, you can choose your next order date by clicking the “Subscriptions” link on the left-side navigation, then clicking the “edit” link next to your subscription item. From here, click “change next charge date,” and select the date you would like your next order to charge and subsequently ship.

If you’re looking for new ways to use your HANAH products, check out our recipes.

Follow these steps to change the products in your subscription:

1. Log into your account with the email used to create your subscription

2. Click "Edit Products" at the bottom of your subscription summary

3. To swap an item, click on the three dots next to your subscription item and then click "Swap Item". Scroll from our list of products and confirm your selection.

4. To remove an item, click on the three dots next to your subscription item and then click "Remove Item".

5. To add a subscription product, click "Add product(s) to your subscription", scroll from the list of available products, and confirm your selection by clicking "Add product"

Add more additional products to your current subscription by logging into your account and clicking on the "Manage Subscriptions" link. Click “add product” and search for the product you would like to add. On the next page, choose your quantity, delivery schedule, address, and charge date. To finalize, click “add product.” Please contact our Customer Service team at one@hanahlife.com if you need help.

We're sorry you'd like to cancel your subscription! Did you know that you can pause your subscription or skip an order at any time? If you’d still like to cancel, please follow these steps:

1. Log into your account with the email used to create your subscription

2. Under the subscription you wish to cancel, click "Cancel"

3. Confirm "cancel subscription" in the pop-up window

Follow these steps to change your payment information:

1. Log into your account with the email used to create your subscription

2. At the bottom of your subscription summary next to "Billing" click "Edit"

3. Click "Confirm" in the pop-up window to be emailed a secure link to change your payment information.

All tracking information is sent via email when your package leaves our fulfillment center, 1-2 business days after placing your order. You can also locate tracking information in your account once your order ships. If you have not yet created an account but have purchased one of our products, you can use the same email you used at checkout to create your account. Once logged in, navigate to your account summary and click the order number link to find tracking information. Please contact one@hanahlife.com if you need help locating your tracking information.

For orders shipping within the United States: Standard shipping within the United States is complimentary on individual orders over $99. For US orders under $99, the shipping cost is $8. All orders within the United States will be shipped via USPS (United States Postal Service). If you need expedited shipping, we're happy to provide it at an additional cost (displayed at check-out).

For orders shipping internationally, shipping fees depend on the size and weight of the order, as well as the shipping courier chosen at checkout. After entering a shipping address, customers will be shown the international couriers which can facilitate their shipping, including the price and estimated delivery speed. Duty fees and/or additional tax may apply for the importing of orders internationally. These additional costs will be displayed with the shipping options and are the responsibility of the customer.

• We currently ship to most countries worldwide, however, currently we can only accommodate recurring subscription orders to the US. We are working on expanding our subscription service internationally. Sign up for our newsletter to stay informed as we subscription order shipping to other countries.

All orders are processed to ship within 1-2 business days. Our average shipping time within the United States is 2-5 business days. Standard shipping is via USPS (United States Postal Service). We offer expedited shipping via UPS at checkout for an additional fee.

For international shipping, shipping time depends on the courier option chosen at checkout. Shipping time can range from 1-30 days and are displayed at checkout when you make your courier selection.

It is the customer’s responsibility to pay any fees or rates charged by Border Services Agencies for international shipping. At checkout, we will always show you the expected amount of duty fees and/or taxes before you purchase. If you refuse to accept your package at customs due to duty fees, HANAH is not responsible for refunding that order or reshipping the order via another carrier. The package will be abandoned at customs. If you would like a refund on your order, you are responsible for paying the duty fees to ship the package back to HANAH. Once the package is received at our warehouse, you will be credited for the cost of your order minus the original shipping charge and minus the duty charge to send the package back to us (if you have not paid the customs charge in advance).

For non-subscription orders, contact our customer service at one@hanahlife.com as soon as possible. If your order has not left our fulfillment center, we can make adjustments to the address. If your order has already shipped, you will be responsible for contacting the shipping courier to request a change of address.

For subscription orders, you can edit your shipping address up to 48 hours before your next ship date. Log in to your account and click on the "Manage Subscriptions" link. Here, you will see your current shipping address, which you can edit by clicking the “edit” link. After editing your address, make sure to click “save.” If your order is shipping in less than 48 hours, contact our customer service at one@hanahlife.com as soon as possible. If your order has not left our fulfillment center, we can make adjustments to the address. If your order has already shipped, you will be responsible for contacting the shipping courier to request a change of address.

Yes. The packing peanuts in your HANAH box are completely biodegradable. To dispose of the packing peanuts, simply dissolve them in warm water. Within 15 minutes, they should be completely dissolved. Alternatively, if you live in a warmer climate, you can add them to your compost.

Yes. The Go-Pack packaging can be recycled with paper where facilities exist.

Go-Pack packaging, or Xela Packs, result in significant environmental benefits. The packs use 93% less plastic than similar packaging, are 100% wind energy committed, are recyclable, use water-soluble inks and varnishes, and are BPA free.